Credits
Buying and using credits
Buy credits from a host, pay for activities by scanning a QR code, and keep track of your balances.
Overview
Many hosts on Padel Fast — the organizers running tournaments and sessions — take payment in credits. You buy a package of credits up front, paid by card, and then spend them on their activities — like open play or a court hour — and on their tournament entry fees, without paying by card each time.
Credits can only be spent with the host you bought them from. Credits from one host can't be used with another, and they can't be exchanged for money. Credits don't expire.
Buying credits
You can buy credits wherever the host offers them:
- On the host's profile, in the Credits card.
- Under My credits in your dashboard, with Buy more on your balance with them.
- On the spot — when your balance is too low to pay for something, their packages are offered right there.
Tap Buy on the package you want.
You need to be signed in. If you aren't, you're asked to sign in first and brought back afterwards.
Review the summary.
The checkout shows the price, any tax the seller charges, and the total. It also reminds you who the credits can be spent with.
Pay.
Enter your card details, or use another payment method offered at checkout, and tap Pay. The credits are added to your balance as soon as the payment clears — usually within seconds.
Some payment methods, such as bank debits, take a few days to clear. Your credits are added once they do. You get an email receipt and a notification when your credits arrive.
Paying with a QR code
Hosts put up QR codes for the things you pay for with credits, for example at the reception or next to the courts.
Scan the code with your phone's camera.
It opens a payment page with the activity, its price in credits and, once you're signed in, your balance with that host.
Tap Pay and confirm.
The confirmation shows the price and what your balance will be afterwards. After paying you see a Paid screen with your new balance — show it at the desk if you're asked to.
If your balance is too low, the page shows how many credits you need and offers the seller's packages, so you can top up and pay in one go.
| Message | What it means |
|---|---|
| This code is no longer valid | The code has been replaced. Ask the host for the current one. |
| This activity hasn't opened yet / has ended | The activity is only available between certain dates. |
| The redemption limit for this activity has been reached | The activity can only be paid for a set number of times per player, and you've reached it. |
| The price just changed | The seller updated the price while you had the page open. Check the new price and pay again. |
Paying tournament entry fees
Tournaments with an entrance fee are paid with credits too: tap “Pay … credits to join” on the tournament page. See the Paying for a tournament guide.
My credits
Open your dashboard and choose My credits under the Payments section. You'll see one card for each host you have credits with, showing your balance.
- Buy more — buy another package from that host.
- History — every purchase, payment, gift and refund on that balance, with your balance after each one.
| You see | What it means |
|---|---|
| On hold | A payment dispute is open on one of your purchases with this seller, so the credits can't be spent until it's resolved. |
| A balance below zero | A purchase was refunded after its credits were already used. Buy more credits to spend with this seller again. |
Your credit package purchases also appear under Purchases in your dashboard, with their receipts — see the Purchases and receipts guide.
Refunds
Credits can't be turned back into money by yourself. If you need a refund — of a credit payment or of a package you bought — contact the host. They can give credits back, or refund a package purchase to your card.
Try it in Padel Fast.
Everything in this guide works from your dashboard on web, iOS and Android.